Adobe Premiere Elemenst 2020 problem instalation

New Here ,
Nov 22, 2021 Nov 22, 2021

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I purchased Adobe Premiere Elements in February 2020. It was installed on one laptop and until yesterday it worked without any problem. Today, I had to do a hard drive format. After booting the laptop, I started the installation of Windows 10 and Adobe PE2020. Unfortunately I was unable to complete this installation. The Adobe Premier Elements 2020 license is perpetual. I would like to ask you for help in this matter (email address removed). I want to continue using this program. Its purchase cost a lot of money.

 

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correct answers 2 Correct answers

Adobe Community Professional , Nov 22, 2021 Nov 22, 2021
Install the Creative Cloud Desktop app (even if you don't subscribe to any Cloud apps) and log in to it. You do not have to install any Cloud application. https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html After logging in to the Cloud Desktop app, try to install or update your Premiere Elements.  This has worked for others.

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Adobe Community Professional , Nov 23, 2021 Nov 23, 2021
So install it first. Then install Premiere Elements.

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Advocate ,
Nov 22, 2021 Nov 22, 2021

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what were any error messages you saw while installing?

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Message during installation of Adobe Premiere Elements 2020: update needed:

(your browser or operating system is no longer supported. You may need to install the latest operating system updates).

My operating system is WIN10 64 fully working and updated. All other programs installed on the system work fine.

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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  1. Install the Creative Cloud Desktop app (even if you don't subscribe to any Cloud apps) and log in to it. You do not have to install any Cloud application.
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
  2. After logging in to the Cloud Desktop app, try to install or update your Premiere Elements. 

 

This has worked for others.

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New Here ,
Nov 28, 2021 Nov 28, 2021

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Hi John. Installing Creative Cloud Desktop has helped. Thank you very much!

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Do you have the latest updates for Windows 10?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Yes. 

I repeated the APE2020 installation on another laptop with WIN10 and the same problem occurred.

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Go to Win search.  Type winver and run the command.

The last update version I received was 21H1, (Build 19043.1348).

Also make sure you're using a modern browser.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 28, 2021 Nov 28, 2021

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I have the latest version of WIN10. Problem solved after installing Creative Cloud Desktop. Thank you for your message!

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Have you installed the Cloud desktop app before installing Premiere Elements?

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New Here ,
Nov 22, 2021 Nov 22, 2021

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No 😞

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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So install it first. Then install Premiere Elements.

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