Copy link to clipboard
Copied
I had Adobe Pro Dc on my old Laptop. I don't know what the company that I had hired to transfer all the information on my new laptop did but I don't have Adobe Pro Dc anymore. I go into my Adobe account and it shows that o have been paying monthly since March 2021 for Adobe Pro Dc. When I contact customer care, they reply they can't help me because they can't find my email address.
Copy link to clipboard
Copied
when you check your account, you're using your email address/password, and if it shows that you have an acrobat pro subscription, you should be able to sign into the cc desktop app with that email/password and install your subscription programs.
install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.
if you already have the cc desktop app properly installed (not migrated/transferred etc), sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
if the cc app (and/or acrobat) have not been properly installed, you have a problem that you may be able to circumvent by:
following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials