I had Adobe Pro Dc on my old Laptop. I don't know what the company that I had hired to transfer all the information on my new laptop did but I don't have Adobe Pro Dc anymore. I go into my Adobe account and it shows that o have been paying monthly since March 2021 for Adobe Pro Dc. When I contact customer care, they reply they can't help me because they can't find my email address.
when you check your account, you're using your email address/password, and if it shows that you have an acrobat pro subscription, you should be able to sign into the cc desktop app with that email/password and install your subscription programs.