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Adobe Pro Dc subscription

New Here ,
Oct 28, 2021 Oct 28, 2021

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I had Adobe Pro Dc on my old Laptop. I don't know what the company that I had hired to transfer all the information on my new laptop did but I don't have Adobe Pro Dc anymore. I go into my Adobe account and it shows that o have been paying monthly since March 2021 for Adobe Pro Dc. When I contact customer care, they reply they can't help me because they can't find my email address. 

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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when you check your account, you're using your email address/password, and if it shows that you have an acrobat pro subscription, you should be able to sign into the cc desktop app with that email/password and install your subscription programs.

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you already have the cc desktop app properly installed (not migrated/transferred etc), sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if the cc app (and/or acrobat) have not been properly installed, you have a problem that you may be able to circumvent by:


following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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