Adobe reader crases after opening on Terminal Server 2016

[CHA50BA]

Goodafternoon, we have Adobe acrobar DC standaard installed on our Terminal Server 2016. We have 3 licenses. we have also installed adobe acrobat reader after that but it crashes when adobe reader starts. this is the error messages: Naam van toepassing met fout: AcroRd32.exe, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fd4

Naam van module met fout: AcroRd32.dll, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fc7

Uitzonderingscode: 0xc0000005

Foutmarge: 0x0098ff56

Id van proces met fout: 0x18c4

Starttijd van toepassing met fout: 0x01d788a0d58a045c

Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Pad naar module met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Rapport-id: aa62e993-3818-4652-84bc-ef7a7486c68f

[LinSims · Accepted solution]

I'm afraid I don't understand the error, but if I understand your message correctly, your company has installed both Acrobat DC and Acrobat Reader on the same machine/instance?

If so, you need to uninstall both of them and then reinstall only one of them. Acrobat DC and Reader should never be installed on the same machine/instance. They interfere with each other.