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Adobe revoked my whole CS6 Suite Software after 8 years

Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Hi

I am very astonished.

I bought the license for CS6suite in 2015 at Onlineshop "ESD kaufen". I downloaded the version from adobe and licensed it with the bought license key.

I payed by invoice, and I still have it.

The shop was an enterprise in Spain called "Merchand ImPex SL"

I officially registrated my Software at Adobe.

the last month I rented the newer Premiere CC for a month, because needed some features that lacked in the old version.

Actually I got the hint: "Still 10 days trial" when opening my old version.

Yesterday I reached day 0 and now my  license for my old software is REVOKED!!!

 

Why didnt Adobe tell me that, when I registered it in 2015?? The Mechant ImPex enterprise is dead... No one to get my money back. I think, that's calculated

 

I bought CS6 in spite of CC was the actual version because  I wanted to OWN and not to RENT it. Im a freelancer. Cant pay every month for it! Now they offer me some special conditions to rent it....

 

For sure adobe dealed with "Merchant ImPex SL". It was good for business when there is a second marked with used licenses, same as for Cars, because more buyers will know, that they could sell later...

 

I feel cheated! I want my license back!

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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@stefanp32867625 

 

when you bought it the license may have been valid and then later was invalidated, and you may have purchased from a scammer.  did you get a license transfer authorization from adobe?  if not, used adobe software is being sold without adobe permission.

 

but before you get to all that, what was the exact message you see when open an cs6 app?

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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"Master collection trial.

00 days remaining

Your trial is expiered

You can continue to use CS6 Master Collection by purchasing the software."

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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what does it mean:

"did you get a license transfer authorization from adobe?!"

I got a key. I öecensed it. it worked. I gegistrated at adobe. And I also got updates and help...foe a while

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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to transfer a license legally there's a process (http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

 

anyway, that's irrelevant right now because there's no problem (other than your cc trial expired and your cs6 license was taken over by cc).  so, first order of business is to clear the adobe cc stuff from your computer by carefully following:


uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

 

retry opening a cs6 app.

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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OK. I will try

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LEGEND ,
Jan 30, 2023 Jan 30, 2023

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Actually, you broke it. Adobe might have revoked it but what happens is that Creative Cloud takes over the licensing of CS6. So it becomes part of the plan. Now you cancel the plan. No Creative Cloud and NO CS6. Resolving this can be very difficult, and of course CS6 is no longer supported. Some say CS6 has been blocked for everyone now. Possibly if you have a full system backup from before the unfortunate subscription you can go back? Not just a back up of /Applications, that won't do it.

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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OK.. sadly.the method from kglad didnt work.

@ test screen name: But I yet did it before...and never had problems?

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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that's just the beginning.  more to follow.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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when you opened a cs6 app did the same message appear? 

 

if so, were there any options?  (copying a screenshot the panel that appears when opening, and then pasting it here  would be helpful.)

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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ok Kglad. Thanks for your suppoirt

and Yes- same message...attached

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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oh man.  click "license this software" and have your serial number handy.

 

p.s. in the future, copy and paste images, don't use the insert button.

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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when I did before I got: Your License is revoked.

nocjh I get:

stefanp32867625_0-1675084630747.png

 

shall I?

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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click sign in now to see what you get.  you're looking for a panel with 6 boxes (where you can enter your 24 digit serial number - 4 digits per box). 

 

but you probably still have cc stuff on your computer and adobe's prompting you to prove you have a subscription, I know you do not have one and do not need one, before it will let you open cs6.  we're tried to get rid of that cc stuff, but may still have work to do on that front.

 

anyway, it won't hurt anything to click sign in now and see if we can get an option to enter your serial number.

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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yes...same as before:

 

 

kglad_0-1675090099888.png

 

 

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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oops, ok.  so, that's not an adobe screw-up.

 

you can contact adobe support to find out why that license was revoked, but the two most common reasons are:

 

1. the vendor illegally sold you that serial number (eg, using an enterprise number and selling it to a bunch of people) or

 

2. you (or someone else) posted that number publically and adobe discovered it.

 

but i suggest you contact support and see if there was an error.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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There were some resellers that were illegally selling licenses that were intended for use within a business, not for individuals. It sometimes took Adobe years to track them down and revoke them.  It is possible that you were one of the unfortunate ones to be scammed by a third party seller.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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@stefanp32867625.

Make certain the 24-digit (numeric) serial number exactly matches the one in your online account. Log-in below.

https://account.adobe.com/products

 

Alternatives:

==========

Photoshop Elements or Premiere Elements (approx $100, no subscription needed). These are light versions of their CC counterparts.
https://www.adobe.com/products/photoshop-elements.html

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Thank you Nancy. But it doesnt helps a lot...

I use Photoshop extensivel, but also Premiere, After effects, Encore, Dreamweaver, Illustrater and SpeedGrade...And Acrobat professional of course.

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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@stefanp32867625 

 

what did adobe support say was the reason for the revocation, or was it an error?

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Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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LATEST
This is the answer from Adobe.
They even don't mention a reason! Just that the shop were I bought my license was not an adobe Partner...?
For me its the same as when I bought a used car and after the seller died the manufacturer comes by and take off a central part...without asking me, without any chances and without even information.
 
Moreover the second link in the answer doesn't work! who cares for  customers?
 
This seems to be a good business model:
Establish a second market for used licenses.
Sell licenses to some dealers. as soon they vanish from the market, revoke the licenses.
So the customer has nothing and seems to have no rights...
 
"Your Adobe Customer Service Case ....
Good afternoon Mr. P.
Thank you for your request to Adobe.
Our specialist department has now examined your request.
This reseller is not a certified Adobe reseller.
For a list of Adobe Retail Partners, visit:
https://adobedealreg. secure. force. com/PartnerSearch/?lang=de
The documents submitted by you cannot be accepted as an invoice approved by Adobe.
For more information, please visit the following website:
https://helpx-internal.corp.adobe.com/content/help/de/de/x-productkb/policy-pricing/valid-proof-purchase.html
Please complain about the purchase of the software to your dealer.
Thank you for working with us,
Adobe Customer Service"

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