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Adobe's Trial subscription

New Here ,
Oct 23, 2021 Oct 23, 2021

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I tried Adobe about 2 months ago. Now I am in a contract for a yearly subscription that I didn't agree too. I spoke to support and to be honest I'm not impressed. Covid has hit me hard, I'm literally broke and will have to freeze my account due to this. 

Not happy

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[Edited by moderator for clarity.]

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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LATEST

When you gave Adobe your credit card, what did you think they would do with it? 

You had 14 days to cancel your subscription and request a refund.  It looks like you failed to do it. 

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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