Adobe says I don't have a paid plan but my bank account shows I have paid for CC and Adobe PS?

[Ren232501956cjo]

I recently wiped my computer clean and I'm trying to download PS back onto it. I logged into my account but when I go to my plan it shows I don't have anything. Yet when I look at my bank accounts it shows I have paid $9.99 for creative cloud and $20.99 for PS this month alone. I don't know what I'm doing wrong or what to do and I can't call anyone.  

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Ren232501956cjo]

It says my account needs to be linked to an active product to get phone support. That I need to register my product. 

[Peru Bob]

Did you purchase it directly from Adobe?