Adobe says I don't have a paid plan but my bank account shows I have paid for CC and Adobe PS?

New Here ,
Feb 20, 2022 Feb 20, 2022

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I recently wiped my computer clean and I'm trying to download PS back onto it. I logged into my account but when I go to my plan it shows I don't have anything. Yet when I look at my bank accounts it shows I have paid $9.99 for creative cloud and $20.99 for PS this month alone. I don't know what I'm doing wrong or what to do and I can't call anyone.  

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Installation , New user

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Community Expert ,
Feb 20, 2022 Feb 20, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Feb 20, 2022 Feb 20, 2022

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It says my account needs to be linked to an active product to get phone support. That I need to register my product. 

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Community Expert ,
Feb 20, 2022 Feb 20, 2022

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Did you purchase it directly from Adobe?

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