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Adobe says I have 2 activated devices but they are both for the same pc... how?

Participant ,
Mar 28, 2019 Mar 28, 2019

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Why is adobe saying my 1 pc is taking up to activations?

MY-PC-NAME on WINDOWS_64 March 27, 2019

MY-PC-NAME on WINDOWS March 27, 2019

Help please... How do I reduce this to 1.

Thanks!

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correct answers 1 Correct answer

Enthusiast , Apr 02, 2019 Apr 02, 2019

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Community Expert ,
Mar 28, 2019 Mar 28, 2019

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Use the chat option here and ask to have your activations reset:

Contact Customer Care

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Participant ,
Mar 28, 2019 Mar 28, 2019

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I tried to chat but it was closed... do you know what hours it is open?

Thanks!

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Community Expert ,
Mar 28, 2019 Mar 28, 2019

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I think it depends upon your location.

Doesn't the chat page tell you the hours?

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Community Expert ,
Mar 28, 2019 Mar 28, 2019

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Help please... How do I reduce this to 1.

Have you tried remotely deactivating them via your account at Adobe.com?

Learn how to activate and deactivate Creative Cloud apps

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Enthusiast ,
Apr 02, 2019 Apr 02, 2019

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Participant ,
Apr 02, 2019 Apr 02, 2019

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Thank you!

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Iam confused--can I talk to an agent.  Ihave three apple computers.  One of them is an old desk type -#1.  The other two are lap top.  One is new computer #2;  the other is old computer #3..  How can I make sure that only #2 and #3 are activated.

 

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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@Barbara Metyko 

 

you can check your account, https://account.adobe.com

 

or just open an adobe app on #2 and on #3.  if you're not prompted to sign out from another computer, those are the only two activated computers.

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