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Adobe says my seriel is invalid [Production Premium CS6.]

Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Hi,

 

motherboard blew. Got it replaced, but now my seriel number is demanded, but rejected as invalid. How do I fix this?

 

Gareth

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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What product and version number are you talking about?

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Hi,

 

Production Premium CS6. Had it since 2012

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Check to be sure you have TLS 1.2 enabled. If you're on a Mac with an OS of Catalina or later, it won't work at all.

 

Other than that, do you remember who you bought it from? Some vendors illegally resell volume licenses to individuals. When you tried to reactivate, an auto-checker may have determined that the license you were sold was supposed to be part of a volume license. Always best to buy direct from Adobe.

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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It isn't a volume liscence. I have the disc in the box with the serial number on the box. It is completly legit.

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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quote

It isn't a volume liscence. I have the disc in the box with the serial number on the box. It is completly legit.


By @MrTreacle

=============

If you didn't buy direct from Adobe you don't know what you have. Even experts couldn't tell fakes from real ones.  Prior to Creative Cloud, piracy was a huge problem.  That's one reason Adobe stopped selling disks and switched to subscription-based distribution.

https://www.adobe.com/creativecloud/plans.html

 

If you did buy direct from Adobe, your serial number should be registered in your online account.  Assuming you didn't violate the terms of use agreement, it should still be valid.

https://account.adobe.com/products

 

See genuine software FAQ below for more details. 

https://helpx.adobe.com/genuine/faq.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Try this:

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Thanks all - the problem seems to have fixed itself. I wonder if once I signed in here a chanel opened and the license - which I have registered here on my account (see, I told you it was genuine) - was activated automatically?

Thanks for your responses on this matter.

However, whilst almost all the applications are now working fine, the one I use most, Premiere, quits on startup, saying it has a serious error. Any ideas?

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Community Expert ,
Apr 23, 2022 Apr 23, 2022

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LATEST

@MrTreacle wrote:

 the one I use most, Premiere, quits on startup, saying it has a serious error. Any ideas?


 

Please start a new thread here:

https://community.adobe.com/t5/premiere-pro/ct-p/ct-premiere-pro?page=1&sort=latest_replies&filter=a...

 

and see here:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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