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Adobe Standard CS6 installation problem

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Adobe CS6 Activation Error.jpg

Dear Sir/Madam
How to solve this issue (see attached image). Adobe had stopped giving support to the user of Adobe Standard CS6 & CS5. I have license serial number (for two PC) & Adobe certificate for CS6 too.
I m using Windows 8 & 10.


I have to reinstall, since my hardisc wash crashed.
My other older version software gets registered online automatically. But for Adobe CS6 it is not so.
For small person or indiviual, it is difficult to invest again & again.


I request Adobe to start giving support for "online registration" of older version of software.


If anybody from "Adobe Support Community" has solution on this issue.

Thnx

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Contact Adobe customer care as indicated. If they say CS6 is an unsupported product, you should insist: activation is still supported. It looks that someone was trying too hard to get that user activated. But the error may also be a firewall problem.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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@Kamlesh-bs,

Adobe won't help you with anything except an activation count reset.  Creative Suite is unsupported.

 

Ensure your system and browsers are fully updated to support secure TLS 1.2 connections.  Without it, you can't connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Also refer to Offline Activation with a Request Code below:

https://exception.licenses.adobe.com/aoes/aoes/v1/t1

 

Hope that helps.  Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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