Adobe Wants Me To Deactivate Device But Adobe Says I don't have Any Device

New Here ,
Dec 24, 2021 Dec 24, 2021

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Please refer to the screenshot below.

I have CS6 Mastercollection. When I open Photoshop or illustrator (I didn't try other applications but probably will also result the same) it gives me pop up menu that I have to deactivate previous devices because I reached my limit.

The problem is I can't deactivate my previous devices because adobe website doesn't list any.

I can't access the "previous devices" because it's the same computer just did clean install.

Adobe Wants Serial.pngNoActivatedDevices.png

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correct answers 1 Correct answer

Community Expert , Dec 24, 2021 Dec 24, 2021

contact adobe support and request an activation count reset.  ask for nothing else related to cs6 or you'll be directed back to the forums where no one can help you with that reset.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Dec 24, 2021 Dec 24, 2021

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contact adobe support and request an activation count reset.  ask for nothing else related to cs6 or you'll be directed back to the forums where no one can help you with that reset.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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