Adobe wont download

New Here ,
Aug 16, 2021 Aug 16, 2021

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We recently purchased Adobe PDF student version and as it seems it is not downloading onto my computer.

I do beilieve that its not downloading due to the fact that my computer is bot a 32 bit computer its a 64 bit. Is there any one that may be able to guide me in the right direction of being able to install all the programs I've recently paid for. Thank you in advance.

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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[Moderator moved from Using the Community (forums) to Download & Install.]

Hi @defaultb93w8rovi3l8,

This is a user-to-user community.  We don't know what you purchased or for which devices.  Can you please be more specific?

  • Which product?
  • Which operating system?
  • Which browser?
  • What if any error messages are you seeing when you try to download?

 

=============

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud Apps.  Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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And... why "I do beilieve that its not downloading due to the fact that my computer is bot a 32 bit computer its a 64 bit" Please give your details, not just your suspicions.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Hi,

 

Thank you for posting your query here.

 

Please make sure that you have Local Administrator rights on your computer for installing the software. 

You may try uninstalling any previous version of Acrobat if already installed ( Except Acrobat Reader) and download the Direct Acrobat Installer from :  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Hope it helps.  

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