ADOBE XD installation error C191

[会飞的大象]

Hi, everyone,

        I tried to install ADOBE XD on my WIN10X64 1803 computer today and tried several times to report the same error. The error is as follows:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:8.0.22.11

FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\SparklerApp.appx
8.0.22.11
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1058

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

[ankushr40215001]

Hey there,

If I understand correctly you get error 191 while installing Xd in your Win10 creators edition correct?

See if the steps mentioned thread which deals with same issue works for you Re: Can't install the Adobe XD because. error 191​

Regards,

Ankush

[会飞的大象]

Hi Ankush,

Thanks for answering my question. My system is win10 pro.

[Preran]

Did the solution in the link help you?

[swapnil_dwello · Accepted solution]

Hey,

I managed to solve this issue using a completely different method. Go to C:\Windows, right click on "Temp" folder, go to properties, Security, select your user/group and give Full Control.

[Preran]

Thank you for letting us know. Appreciate it!

Preran

[александрв21119055]

start windows firewall... and all ok

[ivanbekes]

Ok dude this actually works! FINALLY i installed it successfully after 3days trying....THANK YOU!.

[gabrielb96099804]

This worked for me too, thank you so much!

[paullizer]

Another solution

There is one service that runs with the Local System account that XD CC needs.

Make sure Secondary Logon service is in manual. You do not need to run it, just need to set it to manual. Then when CC installs XD CC, it will run it.

[Atul_Saini]

Moving the discussion to Get Started community. 

[ehsan ahmad.n]

I tried all the solutions, none of them worked.
Finally, I was able to install the software using Windows Default Administrator User .
To do this, search for "lusrmgr.msc" at start and open it.
In the users folder, right-click on the administrator user and click Properties.
Un-Check the "account is disabled".
You can also set a password for it.
Now press Windows + L on the keyboard to go to the user login.
Log in to your Administrator account and install the software.