Adobe XD Installation Failed - Error 191 | Tried all the fixes... Same Results

New Here ,
Jul 24, 2021 Jul 24, 2021

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The title says it all.
Here is my Error Log:

-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11
FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code -1 - OS Message: 
ERROR: Failed to install UWP Appx Package with error 
-------------------------------------------------------------------------------------

Specs:
Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz

64.0 GB Ram
Edition Windows 10 Pro
Version 20H2
Installed on ‎3/‎17/‎2021
OS build 19042.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

Graphics Card: 
DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 2070
Driver version: 471.11
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 2304
Core clock: 1620 MHz
Memory data rate: 14.00 Gbps
Memory interface: 256-bit
Memory bandwidth: 448.06 GB/s
Total available graphics memory: 40918 MB
Dedicated video memory: 8192 MB GDDR6
Shared system memory: 32726 MB
Video BIOS version: 90.06.18.00.9E
Bus: PCI Express x16 Gen3

YES! I have done all the steps outlined here: 
https://helpx.adobe.com/download-install/kb/error-code-191.html

I have uninstalled Adobe Creative Cloud and all my apps used the cleaner tool and reinstalled CC and all my other apps and XD is the only one that has an issue. 

Thank you in advance for any assistance!

TOPICS
Creative Cloud , Installation

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Community Expert ,
Jul 25, 2021 Jul 25, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1627221340511.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Will do, and Thank You.

 

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Community Expert ,
Jul 27, 2021 Jul 27, 2021

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you're welcome.  keep us posted.

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Community Expert ,
Jul 27, 2021 Jul 27, 2021

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LATEST

Error 191 means you don't have what it takes to install Universal Windows Platform apps.  Can you install apps from the Microsoft Store?  If not, see link below.

https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed...

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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