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Adobe XD Problem

New Here ,
Apr 14, 2024 Apr 14, 2024

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Hello, I'm interested in how I can install xd again, I bought adobe creative cloud and I need Adobe xd and it won't install, is there a solution for that?

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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why won't it install?  ie, what problem do you see?

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New Here ,
Apr 14, 2024 Apr 14, 2024

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the problem is that I don't see it as an option to install it at all. otherwise, thank you for your advice, I will write there in the future

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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your post is now in the correct forum, download & install - https://community.adobe.com/t5/download-install-discussions/adobe-xd-problem/m-p/14554892#M579774 and your replies will also go here.

 

do you have a subscription that is administered by you or a school/organization - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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New Here ,
Apr 14, 2024 Apr 14, 2024

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to have a subscription

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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what does that "to have a subscription" mean?  do you have an active subscription?

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New Here ,
Apr 14, 2024 Apr 14, 2024

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I wanted to say that I have a subscription

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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If you are trying to install from the CC app, try resetting the CC App.  If you aren't trying to install from the CC app, you should.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Apr 14, 2024 Apr 14, 2024

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the problem is that in adobe creative cloud i don't have the option to install adobe xd

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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understood.

 

now, do you have a subscription that is administered by you or a school/organization?  ie, check - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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Even after resetting or reinstalling the CC app?

Which plan did you purchase?

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