Adobe XD Problem

[!Birdji]

Hello, I'm interested in how I can install xd again, I bought adobe creative cloud and I need Adobe xd and it won't install, is there a solution for that?

[kglad]

why won't it install?  ie, what problem do you see?

[!Birdji]

the problem is that I don't see it as an option to install it at all. otherwise, thank you for your advice, I will write there in the future

[kglad]

your post is now in the correct forum, download & install - https://community.adobe.com/t5/download-install-discussions/adobe-xd-problem/m-p/14554892#M579774 and your replies will also go here.

do you have a subscription that is administered by you or a school/organization - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

[!Birdji]

to have a subscription

[kglad]

what does that "to have a subscription" mean?  do you have an active subscription?

[!Birdji]

I wanted to say that I have a subscription

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Peru Bob]

If you are trying to install from the CC app, try resetting the CC App.  If you aren't trying to install from the CC app, you should.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[!Birdji]

the problem is that in adobe creative cloud i don't have the option to install adobe xd

[kglad]

understood.

now, do you have a subscription that is administered by you or a school/organization?  ie, check - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

[Peru Bob]

Even after resetting or reinstalling the CC app?

Which plan did you purchase?