• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Advanced SystemCare Ultimate finds trojan with CC install...

New Here ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

Gen:Variant.Babar.287036

 

I started getting Error 202 with updates to Adobe Creative Cloud. I used the CC Cleaner Tool and removed Creative Cloud. I also ran my ioBit cleaner which cleans registry, scans for virus, and all that. I kept getting the Error 202. So, I did the most radical fix...I reformatted my drive and started from scratch.

I reinstalled Windows 10. Then, I installed my ioBit Advanced SystemCare Ultimate. Then, I attempted to install Adobe Creative Cloud, with my Windows Firewall and ioBit Firewall turned off. Advanced SystemCare Ultimate reported and quarantined "Gen:Variant.Babar.287036" during the Creative Cloud install to C:\Users\*my user*\AppData\Local\Temp\adobeTemp\{B1291439-45ED-B135-E6900B25738D}\ADC\HDBox\Set-up.exe

Any ideas to resolve this?

Also, Adobe Creative Cloud seems to run for a bit without problems. Then, needs an update. Throws an error. Will not clear the error until I use the Cleaner Tool. And then, repeat cycle. Would really like the Error 202s, 303s and all the other assorted error codes that I cannot remember to STOP. Any hints on how that could happen?

Views

152

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

suspend iobit while installing adobe cc.

make sure you're downloading the installer from adobe using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

Report the false positive to ioBit.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 22, 2023 Sep 22, 2023

Copy link to clipboard

Copied

LATEST

Hi there,

I second with the suggestion given by @kglad.

Did you check this article for help? https://helpx.adobe.com/download-install/kb/licensing-errors.html#error202

Also, did you contact ioBit for help with configuring the software to stop removing or destroying the profiles stored on the computer by the Creative Cloud Desktop app?

Let us know.

Regards,

Shivangi 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines