after changing plans my CS6 requires a new subscription on a product I own

Report · Jan 04, 2021

I recently changed plans from the all the apps to just Photoshop. At that time I owned

Design and Web Prem, Version: CS6, Platform: MacOS, Registration Date: Jun 6, 2012

Now when I try to open any of the CS6 Design Suite I get a message that I needed to renew my subscription. I tried to reenter my serial number but your system said it was already being used.

I contacted you help line and was told to empty all my caches and cookies. I did that on Friday and my CS6 still won’t work.

Now adobe says I have to solve the problem because they don’t support CS6

Somehow adobe has put some kind of subscription requirement a with my version

and since I own it, it is very disconcerting that adobe put me in the position of solving the problem since it's an adobe issue

Report · Jan 04, 2021

As soon as you install any part of the Cloud, even a trial, it replaces your program management system
-if you plan to keep using CS6 (or earlier) you should NOT install a Cloud program, not even a trial
-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas