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After effects set up wont install

New Here ,
Feb 04, 2023 Feb 04, 2023

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I just recently purchased after effects but the setup won't install. I click on the icon and a little blue wheel pops up beside my pointer but then goes away. && it doesn't even show up on my task manager when I double-click on it.

 

I checked and my laptop has everything the program needs. . . 

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Feature request

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi, 

We're here to help you. Are you on Mac or Windows? What version of the operating system are you on? 

Were you able to install other apps? 

 

Regards 

Kanika

 

 

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