AI trial

[preetih25]

Hi all

I downloaded the AI trial - which I believe should last for 7 days - mine didn't even last 1 minute - it immediately opened up a window telling me my trial has expired and that I should purchase to use the product

and I cannot get through to customer service - can anyone help?

thanks

[kglad · Accepted solution]

there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.  you can start a trial on another computer.

here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html