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Aktualisierung funktioniert nicht

New Here ,
Jul 31, 2023 Jul 31, 2023

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Hallo zusammen,

kann Photoshop und Photoshop Beta nicht aktualisieren (Mac), obwohl die Button vorhanden sind. Blau unterlegt und links in der Leiste stehen 2 Update. Beim Klick auf den Aktualisieren Button passiert gar nichts. Beim Anklicken von "alle Aktualisieren" wird der Button kurz hell (als ob was passiert), nach ca. 3 Sekunden wird er wieder hervorgehoben und es fand keine Aktualisierung statt.

Kann mir jemand weiterhelfen?

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correct answers 1 Correct answer

Community Expert , Jul 31, 2023 Jul 31, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails,restart your computer and check your cc desktop app.  also, chect the ps to see if it's already been updated.

 

if those fail, what is your os version and what ps version is installed?

 

<moved from enterprise & teams>

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails,restart your computer and check your cc desktop app.  also, chect the ps to see if it's already been updated.

 

if those fail, what is your os version and what ps version is installed?

 

<moved from enterprise & teams>

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New Here ,
Aug 08, 2023 Aug 08, 2023

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Alles erledigt... recht vielen Dank

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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LATEST

@sm.scholz 

 

you're very welcome. (and thank your for the update!)

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Hello there,

Did you follow the suggestions given by the expert above? You can also sign out and sign back in the Adobe Creative Cloud desktop application.

Let us know the outcome.

Regards,

Shivangi

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