• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Aktualisierungen funktionieren nicht mehr

New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

Seit Tagen versuche ich einige Programme der Creativ Cloud zu aktualisieren.

Ein paar haben funktionert, aber z.b. Photoshop, Lightromm und noch ein paar andere, brechen den Download zwischen 10 und 25 % ab. Fehler 113.

Ich habe schon alle aufgeführten Problemlösunen durchgeführt. Mehrere Male mit dem Support gechattet, wobei man dort einfach eine Liste abarbeitet, die nicht zur Problemlösung führt, dafür aber Stunden dauern kann.

Firewallport ist frei und funktioniert ja auch bei einigen Applikationen problemlos. Browser wurde massiv entschäft, was ja eigentlich auch nicht nötig sein sollte (Firefox) usw.

Bevor ich mich nochmals an den Support wende, der auch nur im Trüben fischt, frage an alle hier, habt ihr noch Ideen und Vorschläge, warum es plötzlich nicht mehr klappen könnte? 

 

Danke schon im Vorraus.

TOPICS
Installation

Views

152

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

How is the computer connected to the router? LAN cable or WLAN?

 

Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Thanks. The above info will help to solve your problem.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

WLAN, Windows 10 Pro Version 21H2, Adobe Creative Cloud 5.7.0.1307

 

There is no text. When I go to check, it only says error 113.

I have done nothing. Everything was closed. I just waited. Sorry, I don't have a screenshot, but there's nothing to see either. 

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2022 May 01, 2022

Copy link to clipboard

Copied

LATEST

Please connect you PC/Notebook via LAN cable with you router and try again.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

and you have no antivirus/antimalware program installed?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

I have deactivated virus protection and firewall for the download.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines