Al instalar creative cloud en mi mac, no asoma la opción de aplicaciones

[daniela12110863]

Hola, si tienen la respuesta me gustaría que me ayuden, he instalado creative cloud en mi mac de versión mojave 10.14.1, pero no me asoma el apartado de apps, para poder instalar cualquier software de adobe, he leído en un foro que debo de cambiar la extensión de un archivo en mi libreria de mac, pero tampoco funciona, como pueden ver en la imagen muestro que no me asoma en el menu la opción de aplicaciones.

[kglad · Accepted solution]

Apps tab missing from the Creative Cloud desktop app

[daniela12110863]

ya lo intenté pero no sale la carpeta config

[kglad]

unhide hidden files.

[daniela12110863]

estan visibles las carpetas ocultas

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[Jeffrey_A_Wright]

Daniela12110863, please make sure you are browsing to /Library/Application Support/Adobe/OOBE/Configs/ as suggested by Kglad in message #1 of this public forum discussion.

The screenshot you posted is within the hidden User Library folder and is not the contents of the OOBE folder that is located in the Root library folder.  Once you browse to /Library/Application Support/Adobe/OOBE/ you will then want to look for the Configs folder.  If it is not there then please implement the steps recommended by Kglad in message #5 to restore the Apps tab to the Creative Cloud desktop app.

Daniela12110863, if you have a Creative Cloud for Team or Enterprise membership, then please work with your local Creative Cloud admin to install any applications and updates.  I reviewed the e-mail address you used to post to this public forum discussion, but there is no Creative Cloud membership associated with it.  If you are attempting to evaluate Creative Cloud then Kglad's suggestions in message #5 should still restore the Apps tab.

[David__B]

Moving to Creative Cloud Download & Install forum