Inspiring

Question

Always problems to update

Forum|Forum|6 years ago
November 4, 2019
2 replies
3420 views

Hi,

I'm starting to hate Adobe since a few months, I have problems every time I want to make updates of all applications even Creative Cloud. Adobe, are the only applications or software from any compagny that I have difficulty. Now the update today the download of Photoshop it stops at 19%, Bridge at 67%, Lightroom at 43%.

This topic has been closed for replies.

kglad

Community Expert

try these, https://helpx.adobe.com/creative-cloud/kb/stop-respoding-downloading-apps.html

if they all fail, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

yvondaigleAuthor

Inspiring

I passed 3 hours on the phone with Adobe and no success. I am not happy Grrrrr!

yvondaigleAuthor

Inspiring

Happy Monday, Yvon, and thank you for the update!

I know our Engineering Teams have been working hard to diagnose and come up with a solution. I am glad to hear that our support team provided you an update and are continuing to keep the case active.

Hi Jeff,

No news, I just send this email to Adobe

-----------------------------------------------------------

I'm discouraged, It's been since the month of September that I started to have problems with Adobe applications and it's worse since November 4th.

I'm wasting my time trying to make updates that are never done. I pay for those apps but I cant update them. I spend my time calling you or contacting you to have it work. But it never work.

Today, December 10, there are 4 updates and nothing is updated. I launch updates, Photoshop stops at 19%, Lightroom at 43%, Bridge at 27% and Camera Raw at 49%. I have tried 3 or 4 times since this morning, and they always stops at the same percentage.

Currently, I have all my applications up to date, except today's update, but when will you fix the problem?

It seems to me that it's been quite a long time

Please answer me.

kglad

Community Expert

make sure you have plenty of room on your c drive, no matter which drive you're designating as the install drive.

restart your computer.

retry updating, one program at a time.

yvondaigleAuthor

Inspiring

I update 1 application at the time and I have 524G free on my C drive

kglad

Community Expert

restart your computer

update ps only

what exactly is the error message (if there is one)?

do you have a wired stable internet connect?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded