Amazon CC voucher troubles.

Community Beginner ,
Nov 28, 2021 Nov 28, 2021

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Hello all. I've just taken up the Amazon black friday offer of £46.72 for 12 Months of Creative Cloud (LR/PS 20GB) subscription. I went to the 'redeem code' page in Adobe Cloud and dutifully pasted it in there. It said code accepted but I do not see it anywhere within my CC account. Can anyone help please?

Thanks in advance!

Chris.

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Activation , CC FAQ , Creative Cloud , Installation

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Community Beginner ,
Nov 28, 2021 Nov 28, 2021

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N.B. I'm already an established user and have been paying by direct debit for a few years now. The code was applied to my usual and only CC account.

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Adobe Community Professional ,
Nov 28, 2021 Nov 28, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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