Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Amount getting deducted after i cancelled my account

New Here ,
May 09, 2019 May 09, 2019

Copy link to clipboard

Copied

This is happening every month and am wasting 1 hour to do these chats, are you people are not capable to do this simple issue..  still am getting deducted, why are you charging me the amount after i cancel the account?

TOPICS
Creative Cloud

Views

271
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 10, 2019 May 10, 2019

Copy link to clipboard

Copied

Posting in these user to user forums is not a means of connecting with Adobe support.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 10, 2019 May 10, 2019

Copy link to clipboard

Copied

Yes, but after contacting customer care the problem should have been settled.

Simbu87 : please let us know how many times you contacted customer service on this subject?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 11, 2019 May 11, 2019

Copy link to clipboard

Copied

LATEST

I think you should contact customer support or your Adobe Reseller.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines