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Andauernde Abfrage der Seriennummer CS6

New Here ,
Dec 13, 2022 Dec 13, 2022

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Hallo,

seit ein paar Tagen wird bei CS5 Web and Desing Premium bei jeder Aktion, z.B. Öffnen einer PDF nun die Seriennummer abgefragt, bzw. ich muss das Produkt andauernd mehrfach pro Stunde registrieren lassen.

Wie kann das sein? 

Vorher hat einmal gereicht für mehrere Monate.

Kann das damit zusammenhängebn, dass seit wenigen Tagen oder Wochen scheinbar CS6 Web and Design Premium nicht mehr vom Adobe Support unterstützt wird und man nun künstlich Probleme schaffen möchte?

Vielen Dank für eure Hilfe!

VG, Michael

 

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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cs6 hasn't been supported for many years.

 

fixing that problem is going to take some risk of not being able to install and use unless you have a non-current os.

 

if you have an old os, there's a small chance your default browser doesn't support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

you can test your default browser's tls using , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html 

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Many thanks for your help.

Unfortunately, I use CS6 on Windows.

 

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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@Michael25735342kkl9 

 

nothing i posted is limited to windows.  otoh, if you're happy with acrobat reader or a current subscription. there's no reason to install cs6.

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New Here ,
Dec 21, 2022 Dec 21, 2022

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I use CS6 mainly because of Photoshop and it would be comfortable to also use Acrobat Pro that is part of the CS6 package.
My question is why everything ran perfectly all the past years but suddenly two weeks ago this annoying permanent request for licensing pops up.
In the meantime, I believe that maybe CCleaner changed something in my registry that caused this problem.

 

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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@Michael25735342kkl9 

 

something on your computer (eg, av, antimalware, cleaner, defragger etc) corrupted your locally stored license.

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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and note: if you're being prompted for your serial number and failing to enter it, you're probably in the midst of a 30 day trail after which you probably won't be able to open your cs6 apps.

 

 

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Ahhh, many thanks.
This is possible.

 

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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do you have your cs6 serial number?

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Yes I have the serial number


Vielen Dank und beste Grüße,

Michael Paul Becker

Dipl. - Ing. Architekt
Immobilien-Ökonom
[Mod: Remove personal data]

 

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati...

[This is a public forum, not Adobe support, please do not post personal information]

 


 

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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ok, so what happens after you enter the serial number?

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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Acrobat 8 & 9 are End of Life.  Support for Adobe Reader 9.x and Adobe Acrobat 9.x ended on June 26 2013.

 

For security reasons you should use modern versions of Acrobat.

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro  -- the complete solution for creating and saving PDF forms and files.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Many thanks, your links are really helpful.

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