Angeblich nicht kompatibel zur Installation

[Jean-Pascal]

Hallo zusammen.

Ich habe mir einen neuen Laptop gekauft, um auch unterwegs mit der Creative Cloud, Photoshop, InDesign, Acrobat und Illustrator arbeiten zu können.

Ich habe den Laptop so ausgewählt, dass er über den empfohlenen Anforderungen liegt. Ich habe alle Windows-Updates durchgeführt und Treiber auf aktuellsten Stand gebracht. Trotzdem bekomme ich die Meldung, dass ich mein System aktualisieren soll, bevor die Installation möglich wäre.

Außerdem bekomme ich angezeigt, dass alle Programme nicht kompatibel wären. (Ja, auch Acrobat, was ja selbst auf alten Krücken von Anno dazumal läuft). Ich hab euch die beiden Screenshots der Fehlermeldungen beigefügt, meine Systeminformationen findet ihr unter den Screenshots. Die beiden Fehlermeldungen bekomme ich bei allen Programmen von Photoshop bis Acrobat. Die Creative Cloud ist eine DGM-Datei, die sich nicht einzeln installieren lässt, sodass ich vorher eine App wie z.B. Photoshop installieren müsste.

Ich danke euch vorab, für eure Hilfe und hoffe jemand kann mir erklären, wie ich die Programme zum laufen bekomme. Ich benutze alle Programme bereits auf einem Desktop-PC und auf einem IPad. Das Abmelden vom IPad (da ich eine Lizenz mit 2 aktiven PC besitze) hat keine Wirkung gezeigt.

 

Systeminformationen:

Prozessor: i7-13700H (mind. 2,4 GHz / Max Turbo 5GHz )

GraKa: GeForce 4060 8GB

RAM: 16 GB

System: Windows 11 Home 23H2

Festplatte: M2 SSD 2 TB

Moitorauflösung: kann 1980x1080, ist aber 2560x1440

[kglad]

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[bela_Zettelmeier4432]

Hey ho habe das selbe problem gerade hast du eine lösung gefunden?

[Jean-Pascal]

Hi. Bei mir war es super einfach... Sagt dir aber auch keiner. Ich habe versucht mit Opera runterzuladen. Das hat nicht geklappt. Habs dann mit Edge probiert und siehe da... hat ohne Probleme funktioniert. Versteh das mal einer...

Gesendet von Outlook für Android<>

[kglad]

opera doesn't work well with adobe.

[Flamboyant_fantasy0119]

What freaks they are after all! Everything is through the ass, so it's also expensive. It is a pity that there is no way without them yet.

[kglad]

@Flamboyant_fantasy0119 

read, https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881...

and do you have a question?

[Flamboyant_fantasy0119]

Yes, I have. Do you work at Adobe?

[kglad]

@Flamboyant_fantasy0119 

no, i do not.

[Flamboyant_fantasy0119]

I've lost several hours trying to figure out what the problem is. And there's more than one problem. And everything is done so that the user's problems do not concern the supplier. If you know where to contact or how to complain, then give me a link. Otherwise, , please don't teach me)

[kglad]

got it.

[Shivangi_Gupta]

Hi @Flamboyant_fantasy0119,

We are here to help. Could you share more details about the issues you are getting? Also, it is specific to a particular Adobe application? 

Looking forward to your reply.

^SG

[Flamboyant_fantasy0119]

The problem that was described above by another user is that when using the Opera browser, the site's system mistakenly detects the system's characteristics and reports application incompatibilities. And as a result, it does not allow you to download it. I absolutely do not like it when people decide for me what I should do and what not, as well as as a result of a mistake. The second part is that there is no information about this problem on the website. You're reading the system requirements page like a fool and you can't figure out what's wrong. And this is the only thing that the website offers you and a useless artificial assistant. As a result, you waste a lot of time going through the queries in the search engine. Should I mention this issue on the system requirements page?

Yes, navigation on the site is also terrible, once on some pages it is easier to close the tab and log in through the search engine again than unsuccessfully trying to find the navigation buttons. It seems that this was done intentionally, in which case it's just bullying. And if unintentionally, then a question arises about the competence of those responsible for the site, because this is a paradox: a company that primarily creates advanced design tools makes its own website incredibly inconvenient. I spent a lot of time on basic site navigation. I suspect that this is done specifically to torment and confuse the client.

[Jeffrey_A_Wright]

Thanks for posting your feedback, Jean-Pascal. You are correct that the Opera web browser is not supported for most of our services. Please see https://adobe.ly/4b4ZZE4 for more information. Please keep this information in mind if you plan to use Opera in the future. You may need to use Edge/Safari to complete the necessary functions.

I am sorry you are encountering problems using your Adobe membership. Please make sure you work with your organization's Creative Cloud plan administrator for assistance. The solutions offered in the Download and Install forum are designed for individuals, and many of them don't work when an organization manages access to the membership, Jean-Pascal. You can also use this as an opportunity to provide feedback to your school's Creative Cloud plan administrator about the lack of Opera support. They can ensure your classmates know to use the browsers listed in https://adobe.ly/4b4ZZE4. ^JW

[Flamboyant_fantasy0119]

Sorry, phrased it wrong, I mean: Maybe you should mention this issue on the system requirements page?

[Jeffrey_A_Wright]

It will depend on the app, Jean-Pascal; the system requirements for our desktop applications and services often include the requirement for Edge or Safari and a specific version number.

Please do follow my advice for any additional feedback or concerns about the plan provided by your school. You will end up causing yourself extra frustration if you try to implement any of the solutions offered in this forum. You can find people discussing the type of subscription you are using in our Enterprise and Teams community forum at https://adobe.ly/41623ad.

For more information see https://adobe.ly/4i4boXe.^JW