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Anmeldung erneut installierter Software im Adobe Account mit Fehlermeldung

New Here ,
Nov 01, 2023 Nov 01, 2023

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Kann InDesign, Photoshop und Illustrator (alle CS6) nach Neuinstallation des Betriebssystems Windows 10 22H2 zwar von den CD's installieren, aber nicht beim Adobe Account anmelden. Fehlermeldung: Mail Adresse und Passwort stimmen nicht überein. Daran kann es aber nicht liegen, da ich online auf meine Accounts zugreifen kann. In meinen Accounts ist die Software registriert. Derzeit ist ID ist auf zwei weiteren Rechnern installiert, auf einem ist es deaktiviert. Photoshop und Illustrator auf jeweils einem Rechner. Soweit mir bekannt, kann die Software mehrfach installiert sein, aber nur auf einem Rechner gleichzeitig genutzt werden.

Jemand eine Idee? Danke im voraus!

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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cs6 can only two concurrent activations. if you can't deactivate from a currently activated computer nor your account , you can contact adobe support and ask for an activation count reset.

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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