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Any Contract Obligation Charge for Upgrading Annual Plan

New Here ,
Oct 06, 2019 Oct 06, 2019

*** UPDATE to the question below: I was able to chat with a specialist who helped me by waiving the cancellation fee and upgrading my plan! ***

 

 

Hello.

 

I've been waiting to chat with a specialist on Live Chat for about an hour so far but no one, besides automated messages, has contacted me.  So, I figured, I'll post here.

 

I was hoping to update my current annual Photography plan (20 GB) that I've had for about a month to the annual Creative Cloud All Apps (100 GB).  If I do so; will I be charged a lump sum amount of 50% of my remaining contract obligation for the Photography plan?

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Community Expert ,
Oct 06, 2019 Oct 06, 2019

Yes.  That was nice of them.  

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Mentor ,
Oct 07, 2019 Oct 07, 2019
LATEST

Hello.
Since we have not actually changed the plan, it is necessary to check with chat support for details, but in general 50% of the remaining period of the Photography plan dare to change to a higher plan called All Apps I think I won’t take this penalty.

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