App Spooling while trying to validate

Report · Aug 16, 2018

When I try to open my desktop application of photoshop or another app on my Mac OSX, the application shows that it is opening then switches to opening the Adobe Application Manager which states it is trying to validate the application. After this shows for a bit, the App Manager closes and tries to reopen the application but loops back to the App Manager. My account is up to date but the Creative Cloud app shows that I should 'buy now' since the trial has expired on photoshop, etc that I have installed.

Report · Aug 16, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html