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Are there planned price increases for renewal of creative cloud subscription

Community Beginner ,
Oct 05, 2013 Oct 05, 2013

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My renewal for creative cloud is pending.Are there price increases planned for creative cloud single app renewal?

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correct answers 1 Correct answer

Adobe Employee , Oct 06, 2013 Oct 06, 2013

Hi michaelreilly

We have no plans at present to change the pricing.  The renewal price you pay is valid for a full 12 months.  After that, we'll renew your contract automatically unless you cancel. The price is subject to change, but we will always notify you beforehand.

Thanks

Bev

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Enthusiast ,
Oct 06, 2013 Oct 06, 2013

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Adobe's  main mission as a publicly traded company is to extract as much money from people as possible. You do the math based on that.

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Adobe Employee ,
Oct 06, 2013 Oct 06, 2013

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Hi michaelreilly

We have no plans at present to change the pricing.  The renewal price you pay is valid for a full 12 months.  After that, we'll renew your contract automatically unless you cancel. The price is subject to change, but we will always notify you beforehand.

Thanks

Bev

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Community Beginner ,
Oct 07, 2013 Oct 07, 2013

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hi Beverly

what I am hearing is that prices have increased for some people after their first twelve month subscription is up.I needed clarity on whether prices would increases or not for my single app subscription.I can`t have my software increasing in price year on year.My margins just aren`t that great to pay more for software every year.I had one month to go and no indication or cast iron assurances that the price would stay ther same.Consequenly I have had to cancel my cloud membership.Four weeks is cutting it a little close to inform me whether an increase is pending or not.Perhaps no increase was planned,although it has increased for others but either way I feel I should be notified before 4 weeks before the end of my subscription as to the charge for renewal.This was the fear with adobe cloud.How much would the cost of working in this way increase year on year?I have cancelled because I need assurances that this isn`t an ever increasing charge for what is, for many editors and videographers,an ever decreasing profit margin.

thanks

Mike.

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Adobe Employee ,
Oct 07, 2013 Oct 07, 2013

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Hi Mike

Any Creative Cloud promotional pricing is valid for one year and at renewal the regular price applies.

https://creative.adobe.com/#plans

For example, customers with a CS3-CS6 product can get Creative Cloud complete for £27.34/month for the first 12 months then pricing would revert to the regular price which is £46.88/month

You currently have a single app plan for £17.58/mth - this is the regular pricing, not an introductory promo price.

Renewal email are sent 1 month prior to the renewal date and I'm sorry if this isn't enough time for you. You can of course sign up again at a time that suits you.

Kind regards

Bev

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Engaged ,
Oct 07, 2013 Oct 07, 2013

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My one year subscription (at $29.99 per month) renews next month. An increase of $20 per month to $49.99 per month becomes rather difficult to swallow. If only Captivate was included (to properly complete the Creative Suite), it would be easier to accept.

Yes, it could be argued that $600 per year is a bargain for all these applications but people who argue this fact, forget that the upgrade cost for Creative Suite 6 Design & Web Premium is only $375 (I only require 4-5 of the applications PLUS Captivate) and this software is actually good enough for the next few years (perhaps up to 3 years). *AND* buying the upgrade ELMINATES the annoying sign-in issues that I had to put up with for the past year!

Adobe, you are acting like a drug dealer by offering a very low price intro and then increasing the price by over 60% for the following years!

Since there are other options available now (much more than a few years ago), you are forcing me to reconsider Adobe's suite.

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Explorer ,
Oct 07, 2013 Oct 07, 2013

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Yes, it could be argued that $600 per year is a bargain for all these applications but people who argue this fact, forget that the upgrade cost for Creative Suite 6 Design & Web Premium is only $375

THIS!!!!!  We currently use the same suite, paid $375ea to upgrade 5 people to it,  and only use 3 of the included programs.  Now we could get single licenses for each of those three programs,  but that would be $60/month.   We could all sign up for CC,  but as I understand it,  if you're licencing it to a company you have to get the CC for Teams?   $49/month ea. for the first two years (the current special deal)  and $69/month ea.  after that.

So we've gone from $375/yr. per user,  to $600/yr. per user, if we sign up now, then $828/yr. per user in 2 years. All the while I keep hearing how much of a bargain it is.

Obligitory car example:  A brand new Cadillac might be a good deal for $25,000,  especially if they normally sell for $45k,  but if I don't need that much car,  how is it a great deal for me if I'm used to shelling out $17k?   Oh,  and now I'm leasing instead of owning....

I can't believe that we're alone in purchasing the suite, and only using a few programs in that suite,  and are now stuck with pay a lot more,  or pay even more than that...

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Community Beginner ,
Dec 04, 2013 Dec 04, 2013

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Mine did as well...and I have been trying to get an answer from someone at Adobe for a week...lines are always busy, chat always unavailable.  I was an early adopter of the CC in 2011, of the 24 months of history I can find...it was 19-20 months ago that my plan was reduced from $49.99 to $29.99, and now it is $49.99 again (that's not 12 months then a renewal at a different rate...and there was no advanced notice of the increase).  If that's the price, that's the price the extra $20 isn't going to put me out of business...but it certainly steams me. 

I remember getting a notice back when the rate decreased, I don't recall it stating it was a "temporary" drop.  I'm ok with a policy of 12 month introductory rates...but..that math just doesn't seem to be correct according to my records.  Would love to be able to get through to get an explanation.

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Community Beginner ,
Jan 18, 2014 Jan 18, 2014

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I'm rather interested in this as well. Two weeks ago I checked to see if my rate was going to increase and was told that I would continue at the $29.99 rate. Today I got my credit card statement, charged $49.99. It's pretty expensive. How do we get the reasonable rate renewed?

ETA: That is to say, I've had the same experience as mototeddy--signed up early early on, paid more at first, then got a notice that my price was dropping, but not that it was temporary. I've paid the lower price for well over a year, but when I started seeing signs that the price was going up (with, however, no notice to me), I checked on it and was told my price would not change. Of course, this higher amount charged to my card would come through on a Saturday, on a long weekend. Guess I am stuck not being able to deal with this until Tuesday.

Beverly, if you're still in the conversation, it might behoove you to weigh in on this problem.

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Adobe Employee ,
Jan 20, 2014 Jan 20, 2014

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Hi Wyrthen

I'll arrange for someone to contact you regarding this.

Thanks

Bev

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Engaged ,
Jan 20, 2014 Jan 20, 2014

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Hello Beverley,

I am in the same position as Wyrthen, very long time customer and I was at the $29.99 rate up until October 2013. That was quite reasonable for my limited use of InDesign, Photoshop, Adobe, Bridge, Illustrator, and Dreamweaver.

Unfortunately, this new rate of about $62 per month (after Canadian $ conversion) is making me re-evaluate my subscription and perhaps go back to my one-time purchased CS5 Design suite. The CC CS6 suite has some nice features but I cannot justify this high monthly cost. At $744 (after $ conversion and taxes) per year, I am essentially buying a new Creative Suite EVERY 2 1/2 YEARS.

I am better off, purchasing the Creative Suite 6 Design & Web Premium at $1899.00 and upgrading every 3 - 4 years at a cost of $375.

Thanks for reading.

Respectfully,

Shawn

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Community Beginner ,
Jan 20, 2014 Jan 20, 2014

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I would be interested in the response to this as well.  If it's possible to get my old rate back I most definitely would be interested.

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Engaged ,
Jan 20, 2014 Jan 20, 2014

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I should have wrote, "I am better off, purchasing the Creative Suite 6 Design & Web Premium at $1899.00 and upgrading every 2 years at a cost of $375."

So....

Let's do some basic arithmatic

CC Suite is $49.99 x 12 = $599.98 per year || $1199.76 / 2 years || $1799.74 / 3 years || $2399.72 / 4 years || $2999.70 / 5 years || $3599.68

When you compare to purchasing the Creative Suite 6 Design & Web Premium at $1899.00 and then upgrading every 2 years at a cost of $375, it only takes 4.5 years before the CC subscription begins to surpass the 'owning' the product license model. Of course, the Adobe finance people know this very well and that is why the subscription model is absolutely adored!

My graph clearly illustrates this... hopefully I don't annoy the Adobe people with this... not my intention.

Adobe CC costs.png

I am rounding values and not taking into account regional price differences nor am I accounting for price increases.

I should add that at a subscription rate of $29.99 per month, Adobe still stands to make significantly more money, over the long term... but the mid-point is just over 9 years, rather than 4.5 years and that is a more palatable proposition... I am guessing... for most of us.

Adobe, don't be greedy!

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Community Beginner ,
Nov 02, 2014 Nov 02, 2014

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Hi Shawn,

I'm sure if the price of CC increases, the price of the upgrades will increase as well.

Michelle

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Adobe Employee ,
Jan 21, 2014 Jan 21, 2014

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Hi Shawn

I understand your concerns that Creative Cloud may not be the best option for you.  You can still upgrade to CS6 but this is the last version that will be available as a perpetual license.

Promotional pricing is available to new Creative Cloud customers for the first 12 months and then renews at the regular price as per the subscription terms.

Kind regards

Bev

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Engaged ,
Jan 21, 2014 Jan 21, 2014

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Beverley Gray wrote:

Hi Shawn

I understand your concerns that Creative Cloud may not be the best option for you.  You can still upgrade to CS6 but this is the last version that will be available as a perpetual license.

Promotional pricing is available to new Creative Cloud customers for the first 12 months and then renews at the regular price as per the subscription terms.

Kind regards

Bev

Hello Bev, I think you missed the point of my message.

It isn't about CC not being the best option but about Adobe reaching the point of where they have essentially become a monopoly (or an indispensable tool) and now your executives are now going to take all that they can from the people who are responsible for Adobe's financial success.

Please don't misunderstand, I am certainly not against a software company profiting from their hard work but I believe it is important not the cross the line to asking so much that it is clearly greed driven. The topic of this post is not an isolated one. There are grumblings about this subscription model and it may result in a backlash.

Adobe doesn't even offer a one-time yearly rate discount!

You are welcome to pay,  "Creative Cloud complete plan — one year, prepaid plan. One convenient payment; no monthly billing US $599.88"

$599.88 IS $49.99 x 12 = no discount! Seriously?

Anyhow, no sense in complaining about this here and I understand that you likely cannot affect change.

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New Here ,
Nov 14, 2014 Nov 14, 2014

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Nice passive-aggressive answer, Bev.

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New Here ,
Jun 14, 2015 Jun 14, 2015

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I agree with several others who find the value at $29.99 to be fair and just for the complete access to CC. I primarily use Lightroom Photoshop and Premeire Bridge but have dabbled on the others...

When your income is social security it hits home FAST and HARD what one can afford and not...

At this time I have cancelled service

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Community Expert ,
Jun 14, 2015 Jun 14, 2015

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While I'm sympathetic to your situation, it's not necessary to post your message more than once. As a moderator, I've removed your duplicate posts.

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Community Beginner ,
Oct 07, 2013 Oct 07, 2013

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hi Beverly

thank you.You have cleared up the issue for me.I thought I was on the introductory price but see now this is not the case.I may indeed return soon.

thanks for your help

Mike

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Engaged ,
Oct 08, 2013 Oct 08, 2013

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Why moan about the costs?

You knew what you were doing when you needlessly joined the CC when there was very little need.

If your margins are that small you definately need to look at alternatives that give you a perpetual licence for a one off outlay.

If you are just after a video editing programme then look at Edius, especially as there are crossgrade deals available that gives the user a great piece of software every bit as good as Premiere and in many areas its superior.

Col

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New Here ,
Jan 19, 2017 Jan 19, 2017

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New Here ,
Apr 11, 2016 Apr 11, 2016

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This is my 3rd year and the price went up every year. 2014, $318 and some change. I expected it to be lower because it was my first year and I assume that was the promotional price. 2015, $338 and some change. I figured that's regular pricing. Now this year, it's going to be $358 and some change. At this point I can't afford it due to other payments and my employment situation. So unfortunately I have to temporarily cancel it. I know eventually I'll come back because video production is the profession I've chosen and have earned 3 degrees in, but at the rate these increases are going, I'll be paying $400 a year within a couple of years. Glad I got an email in advance this time. Last year I found out from my bank when I was charged.

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Explorer ,
Oct 20, 2016 Oct 20, 2016

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My price increased by $11 and I was not notified.  Extra cost showed up with auto debit from Adobe.  When I called as a new subscriber I was told prices would not increase.  When I called as an unhappy subscriber with increased pricing I was told the 1st year is introductory and after that the price raises. 

I'm pissed....

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New Here ,
Nov 15, 2016 Nov 15, 2016

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My educator discount appears to have disappeared.  I was.paying $17.99 and the price went up to $32 without warning.  What's going on? Not cool, Adobe.

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