Asking to buy even after bought

[cobra132314838]

So basically what happened was when i bought the app, it was fine it was working, but then it was telling me to buy it again, so when i went to the website for adobe, it said i bought it already, and i checked and everything was up to date and everything was okay, so i don't see what could be causing this problem, so do you think anyone can help me figure this out?

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[cobra132314838]

well i fixed where it says trial and the buy now option and now it says open but then it keeps on coming up with validating software license

[cobra132314838]

never mind it still is doing the same thing

[gifted_Flair5D55]

I am also facing the same problem from last few month. Premier Pro CC is saying ‘Buy’ and when I am going to buy it, it says you already bought it.

Premiere Pro is taking money but not solving the issue.

Is there any Contact Number where I can call and get it resolved?

[John T Smith]

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html