Auto renewal breaching UK law!

[Casamensa]

My account was auto renewed a few days ago. I was not informed about this. I do not use nor want a subscription for Adobe products. when I tried to cancel I was faced with a massive cancellation fee. This is against UK trading laws!

Cancel my account with no charges and refund the payment taken for renewal!

[Guest]

Hi

This is a user forum, you'll need to contact Adobe Customer Care

[Tacafy大尉]

Hello.
Please refer to this document. It is posted on Adobe's UK site.

Adobe Subscription and Cancellation Terms
https://www.adobe.com/uk/legal/subscription-terms.html

It is clearly stated that this will be an automatic update.
Announcement is also made by e-mail at the time of application, and at the time of purchase, after agreeing to this condition, press the order button = it means that you have accepted automatic renewal, so if you have not heard it will not work, mail after purchase There should also be a description of automatic renewal.

For those who don't know the product isn't working as expected or don't ask for automatic renewal, Adobe offer a full refund with an initial cancellation within 14 days.

[Nancy OShea]

Looks like someone didn't read their terms of service agreement.  Incidentally, outside North America, Irish law prevails.

https://www.adobe.com/legal/subscription-terms.html

[ROSS28505688qd2p · Accepted solution]

Nonsense. Jurisdiction is sovereign. 
This tactic is called Compound Selling and is illegal in the UK. 

[kglad · Accepted solution]

adobe may change their policies.