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Auto renewal breaching UK law!

New Here ,
Oct 19, 2019 Oct 19, 2019

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My account was auto renewed a few days ago. I was not informed about this. I do not use nor want a subscription for Adobe products. when I tried to cancel I was faced with a massive cancellation fee. This is against UK trading laws!

 

Cancel my account with no charges and refund the payment taken for renewal!

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correct answers 2 Correct answers

New Here , Jan 30, 2024 Jan 30, 2024

Nonsense. Jurisdiction is sovereign. 
This tactic is called Compound Selling and is illegal in the UK. 

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Community Expert , Jan 31, 2024 Jan 31, 2024

adobe may change their policies.

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Guest
Oct 19, 2019 Oct 19, 2019

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Hi

This is a user forum, you'll need to contact Adobe Customer Care

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Mentor ,
Oct 19, 2019 Oct 19, 2019

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Hello.
Please refer to this document. It is posted on Adobe's UK site.

Adobe Subscription and Cancellation Terms
https://www.adobe.com/uk/legal/subscription-terms.html

It is clearly stated that this will be an automatic update.
Announcement is also made by e-mail at the time of application, and at the time of purchase, after agreeing to this condition, press the order button = it means that you have accepted automatic renewal, so if you have not heard it will not work, mail after purchase There should also be a description of automatic renewal.

For those who don't know the product isn't working as expected or don't ask for automatic renewal, Adobe offer a full refund with an initial cancellation within 14 days.

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Community Expert ,
Oct 19, 2019 Oct 19, 2019

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Looks like someone didn't read their terms of service agreement.  Incidentally, outside North America, Irish law prevails.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Nonsense. Jurisdiction is sovereign. 
This tactic is called Compound Selling and is illegal in the UK. 

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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adobe may change their policies.

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