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Auto Update not Working

Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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I updated all my Creative Cloud apps on my MacBook Pro (M1 Silicon) earlier today- they all updated successfully. I just tried to do the same on my Desktop but the process doesn't work - all apps are showing that they are current when they are not. PS is not v24, LrC is not 12, CR is not 15. This is not the first time the CC app has failed me. Very frustraing. WHY????

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Creative Cloud , Installation

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Didn't work.

Alan E. Grate

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi Alan,

This does not sound ideal. Would you mind testing the updates after signing out and signing back in to the Creative Cloud desktop application?

Let us know the outcome.

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Logging in and out did not work. Resetting did not work. It is still
showing the old apps as current when they are not. No updating is occurring.

Alan E. Grate

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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It's resolved ?

 

Greets

sado

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@sadolino, are you having a problem?  if so, what?

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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I want to help Alan Grate, if so, nothing else. So I asked if it's solved, sry for resolved. Hehe

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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No

Alan E. Grate

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@Alan Grate

 

restart your computer and retry updating.

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Didn't work

 

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Can you attach a Mac Os System Report, please to your next answer ?

And also the Log Files after this HowTo: Troubleshoot Adobe Log Files 

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Sadolino, I appreciate your enthusiasm, but log files and system reports are very large for a public forum discussion.  If you would like people to review their log files for error messages, then please ask them to download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html the files will then be uploaded to Adobe servers.  For additional assistance with interpreting the log file, they can begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help them.

 

Alternatively, you can ask people to post any errors they discover in the log files.  The document you referenced at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html is an excellent resource for guiding an individual on how they can identify any critical or fatal errors within the log files.  Posting those error messages to the public discussion thread will help future individuals who discover the same errors.

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Hehe, is logic.

The user would see that there is a limit. I talk only for the part of the specific error.

But thank you for your friendly answer.

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