Auto-updates disabled but still cause computer to be unresponsive

Engaged ,
Apr 30, 2021 Apr 30, 2021

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I've disabled the option for keeping the Creative Cloud up to date as well as auto-updating Creative Cloud apps, but I know anytime a new update is available for my CC apps as my computer becomes unresponsive for a few minutes and then I'll get a pop-up notification that updates for apps are available. This doesn't make any sense about why a notification should cause things to slow down this much.

 

I'm going to also disable App Update notifications, which is not ideal becuase I'd like to know when updates are available, but I can't have my computer randomly becoming unresponsive.

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Engaged ,
May 12, 2021 May 12, 2021

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I did the reset of the app and the next few days it still had the same issue every day. Although I've found that this week I've not experienced the problem at all.

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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maybe a cc app update fixed the problem.

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