Being Charged to Buy Apps Even Though I Have A Subscription

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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I have had a student adobe account for the last year and a half. Over the holidays I got a new laptop and I'm trying to download Photoshop and InDesign onto it. Whenever I open the apps they say my free trial has expired even though I'm paying for my subscrption, and it only gives me the option to buy a second subscrption.

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correct answers 2 Correct answers

Adobe Community Professional , Jan 17, 2022 Jan 17, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Community Beginner , Jan 19, 2022 Jan 19, 2022
Thanks! For anyone else with this problem - I ended up having the Creative Cloud Unistaller (https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html?sa_src=AVA_JC_bot-eng-Troubleshoot.FrozenInstall-CCI-SS10-msg#sa_src=web-messaging), which uninstalled and re-installed Creative Cloud, then logged out and logged back in again, and now it's finally working  Also the chatbox doesn't seem to work on Firefox, even after I turned off all my adblockers and pop-up blockers, but it ...

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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Thanks for trying but none of those worked 😞

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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Thanks!

 

For anyone else with this problem - I ended up having the Creative Cloud Unistaller (https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html?sa_src=AVA_JC_bot-eng-...), which uninstalled and re-installed Creative Cloud, then logged out and logged back in again, and now it's finally working 🙂

 

Also the chatbox doesn't seem to work on Firefox, even after I turned off all my adblockers and pop-up blockers, but it worked fine in Chrome

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