Billing and canceling problem Adobe Cloud

[erzsebetk5817198]

Hello,

I have purchased Adobe Acrobat Pro in 2017. In november 2019 on Black Friday I have purchased the whole Adobe Suite with a significant discount.

This Adobe Suite package contains also the Acrobat Pro software.Yesterday I have been attentioned by Adobe to update my payment method for the Acrobat Pro software. My problem is that I want to cancel the Acrobat Pro subscription but they didnt allow me beacuse its a yearly subscription untill July 2019, with monthly payment. What can I do?

In one word: I pay 2 time for the same software, used on same account...

Thanks fr the answers,

Erzsebet

[kglad]

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html