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Blank screen when installing InDesign windows 10

New Here ,
Apr 12, 2020 Apr 12, 2020

27F901D6-78B0-4207-AE57-CC75E03F9751.jpeg

When running the .exe to run/download InDesign, a blank screen pops up which I assume is the window to run the program. It is completely blank and the only function is the 'X' at the top right hand corner that exits the window.  I am on Windows 10. Please advise

TOPICS
Creative Cloud , Installation , New user
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Community Expert ,
Apr 12, 2020 Apr 12, 2020

NOTE: You must disable script blockers from your browser settings or add-ons.

 

1. Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.  They vary by product.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

2. Log-in with your paid Creative Cloud plan ID and password.

3. Download and install the Creative Cloud Desktop App.  You will use this app to access your other CC apps & services.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

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Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
May 11, 2020 May 11, 2020
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Has this issue been resolved?

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Community Expert ,
Apr 12, 2020 Apr 12, 2020
Sounds like you're trying to run an old version of InDesign on Windows 10. Only Creative Cloud is supported.
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