Bought a Plan but shows I didn't.

New Here ,
Dec 01, 2019 Dec 01, 2019

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I purchased a plan, I got a confirmation email, I clicked on the link and download the Creative Cloud, but when I download the suites, justs takes me to free trial. On my account it states i have no plan. The plan has been charged to my account so I know I purchased it. Anyone have a solution? I tried logging out and back in and tried it on different monitors and updating. 

 

When i try to contact support, it says for me to contact my system administrator which i cannot find who that is to be able to contact them. Where do I find who that is?

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correct answers 1 Correct answer

New Here , Dec 01, 2019 Dec 01, 2019
I just figured it out, it's my school email, but i clicked on my personal account instead of my school account and now it works.

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Adobe Community Professional ,
Dec 01, 2019 Dec 01, 2019

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What type of plan did you purchase? 

If you have a Team or Enterprise account at work or school, contact your IT department for assistance.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 01, 2019 Dec 01, 2019

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I just figured it out, it's my school email, but i clicked on my personal account instead of my school account and now it works.

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New Here ,
Jun 19, 2022 Jun 19, 2022

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I have same problem but my problem is that i only have one mail. Can i change the mail om the "school account" and after that log in to my private? 

 

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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@Willejami,

Who pays for the student/teacher plan -- you or your school?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 19, 2022 Jun 19, 2022

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LATEST
The school paid the plan before But now it has expired and then i bought
the private one. (I fixed it by cancel the plan on that account and bought
on a new account.) --
*William*
*Willejami Studios*

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