I purchased a plan, I got a confirmation email, I clicked on the link and download the Creative Cloud, but when I download the suites, justs takes me to free trial. On my account it states i have no plan. The plan has been charged to my account so I know I purchased it. Anyone have a solution? I tried logging out and back in and tried it on different monitors and updating.
When i try to contact support, it says for me to contact my system administrator which i cannot find who that is to be able to contact them. Where do I find who that is?
What type of plan did you purchase?
If you have a Team or Enterprise account at work or school, contact your IT department for assistance.
I just figured it out, it's my school email, but i clicked on my personal account instead of my school account and now it works.
I have same problem but my problem is that i only have one mail. Can i change the mail om the "school account" and after that log in to my private?