Bought adobe suite plan using student discount/email and have no access to my apps

[FINLAY5CCB]

As the title says, I've signed up using a college email, been granted the student discount and bought a monthly subscription to the adobe suite plan. I've been charged for the first month, and therefore should have access to the apps. However, when I go to the Plans page on the adobe account site i'm met with zero idication that I've bought any plan whatsover; it simply states "You have no items available". This is the same for order/billing history. 

Moreover, when I visit the overview of my account, i'm met with this: 

"Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access."

I don't understand why I should have to need a college administrator to assign apps or services, when I have already payed for access myself.

Is there any way this can be fixed? I've tried installing photoshop but it simply just gives me trial access for 7 days.

Thanks.

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[FINLAY5CCB]

Thank you! However after some trial and error I figured it out without having to contact support. 

I truely appreciate the help regardless.

[Peru Bob]

Can you tell us what worked for you so that others might benefit from your experience?

[Ruijing27897434ll1n]

So, would you mind sharing with us what you did to fix the problem? 

[kglad]

@Ruijing27897434ll1n 

if you plan is administered by your school, contact the plan administrator.  otherwise:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Nikhil R Gupta · Accepted solution]

@Ruijing27897434ll1n I think the user has to make sure he/she is choosing the correct account while login in. If you choose your org account then the subscription is managed by the organization and you have to connect with the Admin. If you have an individual subscription then the personal account will work.
https://helpx.adobe.com/in/enterprise/using/manage-adobe-profiles.html

[Ruijing27897434ll1n]

Thank you so much for the comment. I figured it out this morning, and your answer was exactly what happened. The account automatically selected me for the organization instead of the Personal Account. I needed to sign out and sign back in to select the Personal Account. 

[Abambo]

@Ruijing27897434ll1n,

But this means that you are also member from an organization with an Enterprise subscription, and the subscription you have been taken is a personal one. That may be what you want, but when you lose access to this e-mail (like leaving the school), you will also lose access to your privately hold subscription.

The other option may be that your school offers a subscription to Adobe Creative Cloud, either at a still better price, or even at no cost. Check that out.