As the title says, I've signed up using a college email, been granted the student discount and bought a monthly subscription to the adobe suite plan. I've been charged for the first month, and therefore should have access to the apps. However, when I go to the Plans page on the adobe account site i'm met with zero idication that I've bought any plan whatsover; it simply states "You have no items available". This is the same for order/billing history.
Moreover, when I visit the overview of my account, i'm met with this:
"Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access."
I don't understand why I should have to need a college administrator to assign apps or services, when I have already payed for access myself.
Is there any way this can be fixed? I've tried installing photoshop but it simply just gives me trial access for 7 days.
Please go to Adobe Customer Service (make sure to sign into your Adobe account first): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.