Bought adobe suite plan using student discount/email and have no access to my apps

New Here ,
Jul 09, 2021 Jul 09, 2021

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As the title says, I've signed up using a college email, been granted the student discount and bought a monthly subscription to the adobe suite plan. I've been charged for the first month, and therefore should have access to the apps. However, when I go to the Plans page on the adobe account site i'm met with zero idication that I've bought any plan whatsover; it simply states "You have no items available". This is the same for order/billing history. 

 

Moreover, when I visit the overview of my account, i'm met with this: 

"Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access."
 
I don't understand why I should have to need a college administrator to assign apps or services, when I have already payed for access myself.
 
Is there any way this can be fixed? I've tried installing photoshop but it simply just gives me trial access for 7 days.
 
Thanks.
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Activation , Creative Cloud , Installation , New user

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Thank you! However after some trial and error I figured it out without having to contact support. 

 

I truely appreciate the help regardless.

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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Can you tell us what worked for you so that others might benefit from your experience?

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