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Bought laptop with preinstalled Creative Cloud that I cannot Uninstall

New Here ,
Jul 28, 2022 Jul 28, 2022

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What gives with ADOBE preinstalling Creative Cloud on my new laptop that I cannot Uninstall. [Abusive language removed.]

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Community Expert ,
Jul 28, 2022 Jul 28, 2022

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Adobe didn't install anything on your laptop. The vendor who set it up and sold it to you did, just like they installed the OS for you and probably a dozen or more other applications, such as Microsoft Office 365, without asking you.

 

See here for information on uninstalling Creative  Cloud completely: 

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

If that doesn't work, try the removal tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Meantime, I'm removing the abusive language. The age range for board readers is very wide, and Adobe wants to keep this family friendly.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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HP has a deal with ADOBE to load that garbage on all new laptops and ADOBE designs it so that the UNINSTALL feature on Windows will not work.  I have to dowload the updated to the ADOBE garbage to even try to get rid of it. 

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Community Expert ,
Jul 28, 2022 Jul 28, 2022

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If you want to complain about it, this is the wrong place. The people here are mostly other users like you, with the occassional appearance by a not-high-enough-to-affect-these-policies Adobe employee.

 

You can contact Adobe corporate here:

 

Adobe
345 Park Avenue
San Jose, CA 95110-2704
USA Tel: 408-536-6000
USA Fax: 408-537-6000

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LEGEND ,
Jul 29, 2022 Jul 29, 2022

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Have you talked to HP about how to remove preinstalled software? I am a Mac user and have no idea what happens in the consumer Windows world but Adobe didn't install anything, if its on there as purchased then its the laptop manufacturer.

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