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Bought Lightroom 5 online from Best Buy. When I enter the redemption code, I get an error stating "Oops! This code doesn't seem to be active. Please contact the retailer or enter a different code." I contacted Best Buy; they indicate the code has been

New Here ,
Aug 16, 2015 Aug 16, 2015

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Bought Lightroom 5 online from Best Buy.  When I enter the redemption code, I get an error stating "Oops! This code doesn't seem to be active.  Please contact the retailer or enter a different code."  I contacted Best Buy; they indicate the code has been validated.

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correct answers 1 Correct answer

Community Expert , Aug 16, 2015 Aug 16, 2015

make sure you're not confusing common look-alikes (eg, 1 and l, or 0 and o).  then go to their store with your redemption code, sign in to adobe.com using one of their store computers and show them what you're doing to redeem your code.

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Community Expert ,
Aug 16, 2015 Aug 16, 2015

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make sure you're not confusing common look-alikes (eg, 1 and l, or 0 and o).  then go to their store with your redemption code, sign in to adobe.com using one of their store computers and show them what you're doing to redeem your code.

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New Here ,
Oct 24, 2022 Oct 24, 2022

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I'm getting the same error message as royd.  I bought Adobe Acrobat Pro online at Office Depot.  I picked up curbside but they said they don't have a way to activate it because I bought it online.  Office Depot is still trying to figure it out.  They even tried to do a 'return' and repurchase in store but the system won't let them return the software.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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what version of acrobat pro did you purchase?  did you purchase a subscription or a one-time serial number activated product?

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New Here ,
Oct 24, 2022 Oct 24, 2022

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One-time serial # purchase.   Office Depot just got back to me.  Their work around was to figure out a way to refund me the purchase and repurchase it 'in-store' because the scan at the register to purchase the software is what activates it.   There's no mechanism in 'on-line' purchases that activates it.  Crazy!

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Why not just purchase Acrobat Pro directly from Adobe?  No redemption codes or serial numbers required.  All you need is your Adobe log-in ID (email) and password.

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating, printing & saving PDF. Includes desktop & mobile apps.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Nancy Oshea.....  If you buy at Office Depot, they give you 5% of purchase price in rewards which is like store credit.

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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LATEST
quote

Nancy Oshea.....  If you buy at Office Depot, they give you 5% of purchase price in rewards which is like store credit.


By @Barbara26767401jmc8

==========

I understand.  Was in a similar situation recently with TurboTax which we needed right away to complete our 2020 taxes.  With Staples rewards, we could get it cheaper.  BUT, when the software failed to download & activate on my husband's machine, I ended up in a rabbit hole that could have been avoided if we'd purchased directly from TurboTax.

 

Long story short, buy digital software direct from the maker if you can.  Use your office supply rewards for tangible goods like paper, ink and pens.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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@Barbara26767401jmc8 so everything is fixed now now?

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Yes, sorry if I wasn't clear in my last post.  Lesson learned... don't buy software online....?

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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it's hard to judge (because we don't hear about non-problems), but we hear about a lot of problems from people that buy adobe software from non-adobe sites.

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Adobe Employee ,
Aug 18, 2015 Aug 18, 2015

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