Bought product. Now being told I need to buy it again.

New Here ,
Jan 31, 2015 Jan 31, 2015

Copy link to clipboard

Copied

I bought a subscription to Creative Cloud a few days ago, and things have been working fine.  Today I get a pop up that says I have ) days left on a trial, gives me the option of another free trial, and prompts me to buy the product.  The program still works, but I want the pop up to go away, and I'm afraid at some point it will stop working.  What am I supposed to do?

Views

123

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jan 31, 2015 Jan 31, 2015
sign out and then back in to your cc desktop app using the same adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

Likes

Translate

Translate
Adobe Community Professional ,
Jan 31, 2015 Jan 31, 2015

Copy link to clipboard

Copied

sign out and then back in to your cc desktop app using the same adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

I do not want the product I did not know I was buying it.  When you go to a car dealership if you take a test drive dose not mean the car is purchased.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

>did not know I was buying it

 

Why did you think you were asked to enter your payment information?

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 11, 2022 Jun 11, 2022

Copy link to clipboard

Copied

LATEST

the terms of car test drives vary, but that's irrelevant. why are you posting something in a thread that's more than 7 years old and unrelated to your complaint?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines