BSA email for sensitive and private data

New Here ,
Jun 21, 2021 Jun 21, 2021

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Hi everybody,

we received both a call and some emails from a company called BSA (which seems that work for/with Adobe, Autodesk, and others) . They want several private documents and sensitive informations, regarding the Adobe license for the company which I work for. 

Every Adobe software is legally purchased, but, since we bought the software from Adobe we need an official mail from them, in order to send all the sensitive data to this BSA company.

As all of you perfectly know the fake companies or the scams.

It's very difficult to contact or chatting with the Adobe help centre or with an operator, so please I kindly ask for an official Adobe nuber or a mail which I can use to dialogue with them.

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Creative Cloud , Feature request , New user

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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LEGEND ,
Jun 22, 2021 Jun 22, 2021

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BSA is an established organisation whose responsibilities and powers do include a software audit of any company who accepts a software license that allows it (you will find you did this). However, you should take steps to establish you are dealing with the real BSA, not a scammer. Check any email return address is something@bsa.org . You can read more about BSA here https://www.itassetmanagement.net/2011/08/02/bsa-power/ .

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Community Beginner ,
Jul 29, 2022 Jul 29, 2022

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mine is from *@bsacompliancesolutions.org
is this legit?

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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Send them the address for your attorney and request that all communication be via your attorney. This is legal/contract suff and should be handled by qualified legal counsel.

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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Do you work for a company with an IT or Accounting department? If so, forward this telling them that you don't know if it's legitimate or not, but if it is, you think this is something that should be handled by either one of them or legal. I don't think they should be asking you directly if you're a bog-standard user.

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Community Beginner ,
Jul 29, 2022 Jul 29, 2022

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and seriously ... why are they sending me an excel file for "inventory?"  That's an immediate red flag. 

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