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Bug error program

Community Beginner ,
Nov 15, 2023 Nov 15, 2023

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Hi,

 

Ii can no longer access to PS due to a pop-up error program. I already try this : 

- Format my computer

- Install older PS version

- Restart PS multiple time 

 

here is the full message from the error : 

 

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 - x86
0 address: 0x00007FF783DA2C31 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7825FF1F8 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7825FE52C base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF781FECF24 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF781FEC969 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF781FEC949 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF781FFF07D base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF7825D9655 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7825DC557 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7825DBEEA base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF782636806 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF783B071D8 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF783B0726D base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF783AC0985 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF783ACECBA base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF781F9D28D base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF783AC2C5D base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF783B975A2 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFB5B8E7344 base: 0x00007FFB5B8D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFB5C6026B1 base: 0x00007FFB5C5B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Please help 

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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what is phishing inorix and why are you trying to open it?

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

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I have created some visuals to prevent phishing for my organization whish name is INORIX.
However this bug appened no matter the file i try to open.

 

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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reset your ps preferences:


uninstall os, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

 

reinstall ps and retry using.

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