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Business plan I have 2 accounts now personal and business I've bought a plan and can't access apps

New Here ,
Apr 18, 2024 Apr 18, 2024

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I created a personal account with my work email to gauge costs. When I bought the business plan it now brings up two sign up accounts one called personal and the other the company name. The invoice can be seen in the personal login and no apps are accessible, anyone know why this has happened? 

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Activation , Creative Cloud , Installation

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correct answers 1 Correct answer

Adobe Employee , Apr 18, 2024 Apr 18, 2024

Having multiple accounts under the same e-mail address can cause confusion, Chloe. Please see https://adobe.ly/4434uvw, which provides information on how you can use the account chooser to switch between accounts. Invoices may not be available to you when you sign in under your organization.

 

If you wish to reduce confusion, you can change the primary e-mail address associated with your personal account. For more details on how to change or update your e-mail address, see https://adobe.ly/4b2VZD1

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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do you have different accounts with different emails/ids, different accounts with the same email/id or something else?

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Having multiple accounts under the same e-mail address can cause confusion, Chloe. Please see https://adobe.ly/4434uvw, which provides information on how you can use the account chooser to switch between accounts. Invoices may not be available to you when you sign in under your organization.

 

If you wish to reduce confusion, you can change the primary e-mail address associated with your personal account. For more details on how to change or update your e-mail address, see https://adobe.ly/4b2VZD1. ^JW

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New Here ,
Apr 19, 2024 Apr 19, 2024

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It seems to have sorted itself out. I didn't create two accounts I'm just not sure what happened. Thanks

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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all's well that ends well.

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