Business Subscription is Not Verified

New Here ,
Aug 09, 2021 Aug 09, 2021

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My company has a busines subscription for Adobe Acrobat Reader DC, which I have been using without any issues. However, today when I tried to use it, only the basic tools are accessible. When I go to my account, Adobe prompts me to use the free trial of the program. I confirmed with HR that I am still on the subscription, so I don't know what the problem is. Has anyone else had this issue?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 09, 2021 Aug 09, 2021

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Since Reader is FREE there is no subscription needed... do you mean ACROBAT?

 

If you do mean the paid Acrobat, read below

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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I don't know what Human Resources has to do with computer software. 

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your company ID and password. 

 

Failing that contact your IT dept for assistance. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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